I am reaching out to inform you that over the next few months we will be migrating our email addresses from @zoom .us to @zoom .com. You may receive emails from both domains, and I want to assure you that emails from these two domains are legitimate. To ensure there are no issues in communications and that you continue to receive emails from the Zoom Team, I recommend that you: 

• Update your contacts with my new zoom.com email address to prevent them from being sent to your spam folder.

• Ensure that your systems include ‘zoom.com’ on your allow list where applicable (e.g., email filtering and spam systems).

• In the coming months, you’ll also notice our website and other collateral change to zoom.com.

If you have any questions or experience any issues, feel free to reach out to me or our Support Team for assistance.

Thank you,

Team Zoom

We identified a vulnerability in Zoom Desktop Clients 5.15.0 (Windows/macOS), 5.15.1 (Windows), and certain other products (i.e., iOS, Android, Linux, Zoom Rooms, SDK) - primarily versions 5.15.0. Users on these versions will be prompted to update before they can join meetings and these versions will no longer be available for download. If users do not have the permission to update versions themselves you will need to deploy a supported version to them.

We have identified that your account has users on these versions, and you may view detailed information about those users in your Zoom Dashboard. 

The full list of affected products and versions can be found in our latest Zoom Security Bulletin.

We apologize for the inconvenience. We are dedicated to providing you with a secure and reliable service, and safeguarding the security of your data is of utmost importance to us. Please let me know if you have any questions. 

Team Zoom

Zoom reported that users in Mainland China should be able to join meetings initiated in Hong Kong with the Zoom (China) client software. If colleagues still encountered the problem, please check the region allow/block option of your Zoom settings.

ITSU received user reports that Zoom users in Mainland China couldn't join the Zoom meeting hosted in Hong Kong. ITSU has reported the problem to Zoom, and we shall update colleagues if there are any updates from Zoom. Colleagues could use other online meeting systems such as Adobe Connect (through SOUL2) or Microsoft Teams

(https://msteams.hkuspace.hku.hk/) to host their meetings.

Thank you for your attention.

ITS Helpdesk

Since the pandemic, Zoom​ has supported the School in online teaching, learning, and meeting. However, recordings of these online activities stored in Zoom have nearly reached our cloud storage limit. Therefore, a storage retention policy for keeping recordings in Zoom is required.

Starting 1st Sep 2022, Zoom cloud recordings older than 180 days will automatically be deleted and sent to a trash folder. This action will be on a rolling basis and recordings will be removed after they pass the 180-day mark. If you wish to keep your recordings, instructions are provided below. Please note that Zoom recordings saved locally to your computer are not affected by this policy.

​

Interested in keeping your recordings?

• The deleted recordings will reside in Zoom Trash for 30 additional days for recovery before permanent deletion. Once permanently deleted from the trash, a recording cannot be recovered.
  
  You will receive an email notification from Zoom 7 days before the recording is permanently deleted.
   

• If you would like to keep your recordings on other storage, sign in Zoom from https://zoom.hkuspace.hku.hk, click on the Recordings tab on the left and then download your preferred recordings. 
  
  Friendly reminder: Music files, personal images or video clips are not to be stored on the Shared Disk Drives.
  
  Thank you for your kind attention.

In view of the recent cyberattack of “ZoomBombing – Screensharing Filth” during meeting, Zoom has released an update patch for all its users. Please follow the instructions for the update when you are prompted during the Zoom session. If you still have concerns on the privacy and security, you may enable additional protections such as host meeting with password, only allow authentication users to join the meeting or keep monitoring with participants during the meeting. For details, please refer to the HKU SPACE Zoom landing page.

IT Services Unit

Dear Colleagues,

Further to the announcement of Zoom Cloud Online Meeting Service on 31-Jan-2020, ITS has got the blessing from the School Management of a complete launch of full licenced services to all staff, FT/PT teachers and FT students.  A self-help web page has been launched at http://zoom.hkuspace.hku.hk in facilitate users in using the services.

If you have further query on this Meeting Services, please contact our ITS helpdesk for information.

Regards,

IT Services Unit​ 

Dear colleagues,

​

For using the Zoom software, you can use your School's computer account such as userid@hkuspace.hku.hk to log onto the Zoom Cloud Service for HKU SPACE at https://zoom.hkuspace.hku.hk/. A Basic Plan is automatically assigned for all users, which allows you to conduct a two-participants and within 40 minutes meeting. To conduct a group meeting with longer time, you need a Pro license to do so​. By sending ITSU a request via the ITS Support system, we will upgrade your account to a Pro license account so that you can organize an unlimited time group meeting. The My Zoom short cut link listed on top of the Staff Intranet is an easy way to access your Zoom Cloud account.

​

Thank you for your kind attention.
 

IT Services Unit​